Refund Policy

General Policy

If you are not satisfied with your purchase, you may request a refund by contacting: feedback@keyoqi.com

We handle refund requests on a case-by-case basis and aim to be reasonable and fair.

Examples of Full Refunds

We will typically grant full refunds in situations such as:

• You were charged for a renewal but intended to cancel
• You forgot to cancel and have not used the service since being charged
• You tried the service and were not satisfied within a short period

Examples of Partial Refunds or Credits

We may offer partial refunds or credits in cases such as:

• You forgot to cancel for an extended period but continued using the service
• You upgraded to a higher plan but did not use additional features
• There were service issues, downtime, or delayed support responses

EU & UK Consumer Rights

If you are a consumer in the United Kingdom or European Union:

• You have a legal right to cancel your purchase within 14 days
• However, if you begin using the service immediately, you may lose this right once the service has been fully delivered

By subscribing, you acknowledge and agree to this.

Subscriptions

• Subscriptions renew automatically unless cancelled
• You can cancel at any time
• Cancellation takes effect at the end of your billing period
• Accounts terminated for abusive behaviour or violating our Fair Use Policy are not eligible for refunds

Contact

If you need help or want to request a refund, contact: feedback@keyoqi.com

We aim to respond within a reasonable timeframe and resolve issues fairly.